The high-street bank said its upgraded virtual assistant, dubbed Cora+, will be powered by generative AI.
British bank NatWest is launching a new version of its chatbot which can have human-like conversations with customers
Cora+, which the bank created with technology giant IBM, can access information from multiple sources that were previously inaccessible to the chatbot alone. Mr Taylor told PA: “The bank has got to have confidence that the answer that’s given is free of bias, free of hate… and can be done in a way that both the bank and customers can trust.”
“Fundamentally it is about giving customers more choice about what information they want, where they want it, and how they want to respond.”
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