Her daughter had to board the plane without her
A mum was left in tears after she was banned from boarding a Ryanair flight due to a passport issue. Rachael Delaney was denied entry on a flight to Majorca after a staff member wrongly interpreted new Brexit rules.
Rachael had decided to take her 17-year-old daughter to the Spanish destination for a post-exams getaway with On the Beach. Several days before they were due to depart the West Yorkshire mum checked in online with their passport details and printed out all required papers. She added: "My passport doesn't run out until May next year. He kept going on about the ten year rule." The member of staff asked Rachael to stand aside while he dealt with other customers, before telling her to leave once they'd all boarded, she alleges.
"They got me onto the Manchester flight later on that evening and I joined my daughter about midnight that night, rather than 10am. Jet2 saved the day. I was so so grateful for it."
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