Patient privacy and dignity, nutrition, and staffing levels all need to be improved, say inspectors.
Healthcare Inspectorate Wales has found 25 areas of improvement needed at Morriston Hospital's emergency department
The report also found that some patients were being left waiting on "unsuitable surfaces" for "extensive periods". Inspectors reported a lack of timely care and treatment. They noted that people were generally receiving a safe service, but this was affected by poor patient flow within the department and wider hospital.
HIW chief executive Alun Jones said: "There are mounting pressures on NHS services, and like all hospitals across Wales, Morriston Hospital continues to face extraordinary challenges due to increased demand and staff shortages. It said HIW pointed out that the inspection was at a time of "intense pressure and unrelenting demand, which continues to be the case across the UK as we try to overcome the challenges experienced, brought about by the pandemic."
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