Meet Eric Yuan, the founder and CEO of Zoom, who has made nearly $4 billion in 3 months as usage of his video conferencing software skyrockets amid the coronavirus pandemic
During Zoom's early days, the former engineer was involved in every part of the business — including customer service."During the early stages of Zoom, I personally emailed every customer who canceled our service," Yuan said inin 2017.
"One customer replied to my note and accused me of sending auto-generated emails "impersonating" the CEO — he said Zoom was a dishonest company! I wrote back that the email was indeed from me, and that it wasn't generated by one of our marketing tools. He still didn't believe me, so I wrote back again and offered to meet him on a Zoom call right that minute to prove it was me writing the emails.
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