Starbucks CEO Kevin Johnson discusses his management style, his handling of a national controversy and his coffee routine: a triple espresso, followed by a French press, then a flat white
By Heather Haddon Oct. 10, 2019 8:00 am ET Kevin Johnson frequently finds himself at companies where a famous founder is leaving.
He took over during a tumultuous period for the coffee chain. He’s had to navigate national attention brought on by the arrests of two black men sitting at a Philadelphia Starbucks last year, as well as rising competition to the brand’s dominance in the U.S. and China. I decided, at that moment, for the rest of my life I would only do things that are joyful, with people I love. And I informed the Juniper board that I was planning to retire. After a little over a year of being retired is when Howard asked me to come have lunch with him.
When a customer walks in the store, we want to create a warm, welcoming environment for them. At the same time, we respectfully request that every customer in the store uses the space as it’s intended.
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