Along with chef Jon Yao, GM Nikki Reginaldo is a big part of why the Michelin-starred tasting menu restaurant is such a big hit.
She remembers how guests responded to specific dishes on previous visits. She remembers birthdays and anniversaries. She likes to work with her hands, so she learned how to make candles during the pandemic and has given them to regulars on special occasions. She’s knitted animal hats to celebrate the specific Lunar New Year when children were born.
Reginaldo is driven by a deep desire to make people happy while celebrating her Asian-American roots. And her rise in hospitality is no less remarkable than Yao’s. She started working as a busser at Kato in August 2016, about a month before her 24th birthday. She became the restaurant’s general manager in February 2017.
Reginaldo worked in a popular boba shop during high school and majored in hospitality management at Cal-State Fullerton, but she hadn’t worked at a restaurant before Kato. It turns out her inexperience at the time was a blessing. There was no playbook for what Kato was doing, so Yao and Reginaldo just figured it out together.“I don’t think we realized there was a style to our service until we had so many regulars come back,” Yao says.
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