Using an anonymous account, the manager detailed the lengthy process it takes to set up the scene and explained that it's 'why it's broken most of the time.'
Various pieces were added into the machine's pump, before it is placed into the machine and attached to the motor. The assembly process continued, including adding scrapers. After a long line of other pieces and steps, the handle is attached at the end."Then you just fill it up with ice cream and then it's done," he summarized.
Customers responded with regret for ever being annoyed at stores or employees for being unable to fulfill orders because of the machines reliability problems. One user wrote:"On behalf of all McDonald's customers, we apologize for talking sh*t, under our breath, about all workers that say 'the ice cream machine is down.'"
According to investigations, another major cause of problems with the ice cream machines are vigorous cleaning routines, along with a nightly four-hour heat clean to get rid of bacteria.in April 2021 revealed that the firm does not provide information on the inner workings of the machines or how to fix them to McDonald's stores. This means that only approved distributors are able to repair the machines when they do break.
Recently, a startup called Kytch sued Taylor, alleging that the company had conspired to copy one of its devices to sabotage business. Kytch created and sold a small device that intercepts the date of the ice cream machines, helping McDonald's restaurant owners to diagnose their errors themselves and make the machines work efficiently, without the need of an outside provider.
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