The savings guru is trying to determine if companies are wasting customer time - and he needs your help.
The savings guru has issued a request on social media to see if service lines of companies like broadband providers, banks, government departments and more are doing all they can to help customers - or if they are trying to put people off calling for help at all.
He claims that many of these could actually be "lies" that go against consumer rights and has set up a page where people can report this, with thousands already having submitted reports. Many responded to Mr Lewis' tweet with their own frustrating experiences with different companies, with some subject to hour long wait times before they got to speak to a human being.
"HRMC is the worst. An hour wait," penned a third. "They told me they were too busy to refund the money that they had taken off me. They mistakenly put me onto emergency tax which put a huge dent in my salary.Yesterday, April 24, Mr Lewis issued an urgent warning to anyone with a Barclaycard ahead of a major payment change coming this summer. The company is reducing the amount customers must bay back, but he explained how it may cost more in the long run.
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