Everyone makes mistakes, everyone has those days. And our favourite fast food chains aren't any different. Last month, Fatburger landed itself in hot water when a customer complained about the size of his fried chicken meal on social media. The pieces of chicken were too small for his liking and on Wednesday (Jan 18), Delish Brands, the F&B group in...
Everyone makes mistakes, everyone has those days. And our favourite fast food chains aren't any different.customer complained about the size of his fried chicken mealThe pieces of chicken were too small for his liking and on Wednesday , Delish Brands, the F&B group in charge of Fatburger Singapore, gave an explanation for the mishap on TikTok."When mistakes happen, it sucks.
[embed]https://www.tiktok.com/@themoeibrahim_/video/7189576191513218309?is_from_webapp=1&sender_device=pc&web_id=7135660592895346178[/embed]seems to be "very big news" in Singapore.Fatburger did their service recovery and offered the affected customer, not just chicken but an entire meal, he claimed.
"We're going to make mistakes because we deal with fresh food and real people but we learn from our mistakes and we move on quickly," the CEO said.AsiaOne has reached out to Riizan for more information. The food chain's response to the customer's complaint struck a chord with netizens who gave props to Moe for being humble enough to acknowledge a mistake publicly."Make mistakes, learn from them and get better," Moe said confidently.
And since the boneless chicken pieces weren't up to scratch, it was scrapped off the menu and he introduced a new item in its place — chicken tenders.
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