Major outage at IT service provider forces NHS 111 call handlers to use 'pen and paper'
Advanced's status page said yesterday it had"identified an issue on infrastructure hosting products used by our Health & Care customers. Those products identified as being affected are Adastra, Carey’s, Carenotes, Crosscare, Odyssey and Staffplan."
The outage has forced NHS 111 call handlers to work like they did before the advent of digital."All of these services are now operating on pen and paper, with obvious capacity limitations at a dire time for the NHS," said a source.a letter from NHS England's regional team warned General Practitioners – doctors – in London to expect more patients diverted from NHS 111 due to the technical issues.
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