Visitor experience workers at London’s Tate Modern, Serpentine, Barbican and V&A share what it’s like to watch people looking at art during a time of changing attention spans and rising vandalism
At every show across the world, the gallery attendant is on permanent display. They are, along with their functional chair, as much a part of the furniture of the art gallery as its meticulously positioned frames or silent white walls. Since the invention of the exhibition, these workers have kept a close eye on the works that surround them, handed out literature, offered visitors impromptu art history lessons and ensured that Do Not Touch signs are adhered to.adhered to, perhaps.
Tastes may have changed over time but big names have always attracted a lot of interest, with many visitors still asking forYou can become somewhat indifferent to the works after seeing them so often. But reading the wall text for a piece of art that you have seen thousands of times and never really been interested in can sometimes end up in you finding out something that you didn’t expect to learn.
One of my most challenging moments was when a member of the public broke a very delicate sculpture right in front of me by suddenly slapping it with their hand. After seeing my shocked expression, she said, ‘I don’t think it’s art‘, and then walked away as if nothing had happened. You learn quickly that people have a natural desire to touch or get closer to things they’re not meant to.
Over the years I have learned so much from visitors. Sometimes, being asked very specific questions that I couldn’t answer was the impetus to go home and study so that I wouldn’t be caught short again – in some cases starting new passions of my own.
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