In his 100th column, The Economist's Bartleby offers some advice to managers
reaches 100 runs, they have the chance to reflect on what they have achieved, but also to take a “fresh guard” so they are ready for the challenges that await. So a 100th Bartleby column represents a chance to consider what this writer has learned so far, and how much he still needs to find out.The Economist
The modern economy is dominated by the service sector where measuring productivity is difficult. Volume and speed may not be the best measures. A call-centre worker may handle 20 conversations per hour but if most customers go away dissatisfied, the time has not been well used. Creative workers may get their ideas by reading a book, or reflecting during a long walk.
Another big problem is the typical corporate structure. A system created in the 20th century for mass-manufacturing companies is lingering into the 21st, just because nobody can reimagine it. It was a command-and-control system in which middle managers communicated guidance from top executives to the workforce. Modern technology has eliminated the need for this function.
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