The department store operator and Waitrose owner reports losses in 'a very tough year'.
John Lewis said its long-term aim was for almost half of profits to come from outside of shops by 2030.But Dame Sharon said soaring prices last year had "hit us like a hurricane" and that customers had "felt the pain".
The cost of living crisis has hit John Lewis hard, with worse-than-expected results. Customer numbers may be up but they are buying less, especially at Waitrose, which revealed a drop in volumes of 10% for the year. She has appointed the Partnership's first ever chief executive to supercharge the transformation and get profits back on track. That's not an easy job right now in the current economic environment.The decline in Waitrose sales was significant Ms Shuttleworth said: "Volumes are the life-blood of supermarket businesses - the more you sell, the better the prices you can offer to shoppers.
The figures come following recent upheavals within senior management after Pippa Wicks departed as executive director of the department store business.
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John Lewis to axe annual bonus for staff for the second time in 70 yearsJOHN LEWIS has said it will not hand staff a bonus for only the second time in 70 years. The bonus has been paid out by the John Lewis Partnership, which includes John Lewis and Waitrose, since 195…
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John Lewis axes staff bonus and plans to cut jobsThe department store operator and Waitrose owner says profits were hit in 'a very tough year'.
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John Lewis staff to miss out on bonus for only the second time in 70 yearsStaff at John Lewis will miss out on bonuses amid a £78 million loss in the last year. This is only the second time in the retail group’s history since 1953 that workers will not be awarded a financial boost.
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John Lewis results: £234m loss means no staff bonus and looming jobs lossesStaff at Waitrose and John Lewis, known as partners, will not receive a bonus due to the company's loss for the financial year, its full-year results said.
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John Lewis staff miss out on bonus as retailer slides to £78m lossThe John Lewis Partnership has said it will not hand staff a bonus for only the second time since 1953 after the retail group fell to a hefty loss.
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