J.D. Power’s 2022 APEAL Study Shows Slight Drop in Overall Satisfaction Among Vehicle Owners
Photo: D.Boshouwers Kia EV6 J.D. Power recently released the 2022 edition of its U.S. Automotive Performance, Execution and Layout Study, which looks at how new-vehicle owners perceive their experience with their new model.One, new owners are slightly less satisfied with their purchase than before . Higher gas prices, which are making owners more cognizant of their vehicle’s fuel economy performance, may be part of the cause, says J.D. Power.
Three, the gap in emotional appeal between mass-market vehicles and premium models, as reflected in the score allotted by J.D. Power, has widened this year. The average 2021 gap of 19 points between the two sectors has grown to 31 points in 2022.The best premium brands in 2022, as per J.D. Power, fig. 1 The best premium brands in 2022, as per J.D. Power, fig. 2 The best mass-market brands in 2022, as per J.D. Power, fig. 1 Photo: J.D. Power The best mass-market brands in 2022, as per J.D.
Note that Tesla has been included in the rankings for the first time, but as the company does not allow J.D. Power access to owner information in the states where that permission is required by law, Tesla models remain ineligible for awards.
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