Still looking to set your income tax payment plan? Here’s a new alternative to a phone call with an Internal Revenue Service employee.
People who owe income taxes have a new way to set a payment plan: a chat with a bot powered by artificial intelligence technology, instead of a phone call with an Internal Revenue Service employee after a lengthy wait on hold.
The bots started work on Tuesday, and since then, there was one day where they answered 13,000 calls, Guillot noted on Friday. Taxpayers have the option of interacting with the bots — either in English and Spanish — or waiting to speak with a human being.
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