Indian restaurant owner tears apart TripAdvisor reviewer who 'berated' staff for refund after 'waiting hour and half' for food
The owners of an Indian restaurant have hit back at a customer who claimed they were left waiting an hour and a half for their food to arrive.
The customer said they eventually received a refund from the restaurant after being ‘told no three times by the staff member’. "No organisation and understaffed. I can’t comment on the food, if it was ever put on I would assume it was over cooked." “How you were waiting an '1hr 30min' for an order that was refunded within 1 hr since the time of the phone call made placing the order which you showed us, just shows again your nature.
The response added that the dishes ordered took ‘longer to cook’ than other meals and the restaurant was also busy at the time. While accepting that the order was running late, Sai Surbhi said it had offered the customer a discount for the delay. The management team then continued their response by going into detail about where the alleged 'threat' of a bad review came from. They added: "Following this information of no further discount you then threatened you'd be leaving us this bad review for being kept waiting, as if you should have been compensated? So we told you to go ahead with your review. Had you not done this, things would have been different.
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