Choice of alternative payment providers labelled 'illusory' – because none existed
"Google is offering an illusory choice for users to opt for an alternative billing option next to Google Play's billing system," stated the regulatory body in its assessment of Google's User Choice Billing pilot.
"It appears that Google has used its virtual monopoly power to reap trading benefits which it would not have reaped if there had been effective competition. Given this complete dependence of app developers on Google Play store, the price being charged by Google appears to be unfair in itself," argued CCI.
The CCI document also alleges that Play Store fees have"no reasonable economic relation to the services provided by Google." Another allegation in the complaints described by CCI is that Google has created"arbitrary distinctions" between apps that offer digital goods and services and those that offer physical goods and services – despite both using the same developer resources, discovery and distribution services.
"Yet Google applies a service fee on Digital Delivery Apps but not on Physical Delivery Apps," observed the regulatory body.of apps the search giant alleged violate its billing protocol. India's minister for Railways, Communications, Electronics & Information Technology, Ashwini Vaishnaw, intervened and over 100 apps were restored.Google agreed to comply in early October 2021, but that doesn't mean things have been smooth since.
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