Here's what it was like in the midst of Delta's CrowdStrike/Windows meltdown at the country's busiest airport.
I only saw one Blue Screen of Death on Sunday, July 21, across 15 hours of travel via two of the country’s biggest airports, just two days after a botched software update crippled millions of corporate computers running the Windows operating system.
I’m no stranger to flight delays. But this one was different. Weather happens. Mechanical issues happen. They suck, but those all come down to safety. This time? A third-party security vendor botched a file inside of Windows. CrowdStrike should have caught it. Microsoft should have caught it. Neither did until it was too late. While the fix was relatively simple — boot into Safe Mode, or keep restarting the machine until the bad file was replaced — the first-order effects were immense.
Finally onboard in the early hours of Monday, July 22, a flight attendant gave us an idea of what was really throwing a wrench into things: Delta didn’t know where its crews were. That was confirmed later in the day in another news post from Delta, which said that more than half of its IT system runs Windows, and that additional sync time was required even after the affected machines were rebooted.
Air Travel Crowdstrike Cyber Security Cybersecurity Delta Delta Air Lines Microsoft Travel Windows
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