Workplaces should assemble people with diverse viewpoints and ensure that those viewpoints are heard and respected
THE STORY OF the emperor’s new clothes is one of Hans Christian Andersen’s best-known fables. Conmen fool the monarch into believing they have made him a fabulous suit that the unworthy will be unable to see. Courtiers dare not say that the emperor is naked; it takes a child to point out the obvious.
People from different backgrounds approach problems from different angles—that much should be blindingly obvious. It is not just about selecting people to teams from both sexes and various ethnicities . Hire only Cambridge politics graduates and they will have studied under the same professors and absorbed similar world views, regardless of their gender or skin colour.
There are two elements to selecting a good team. First, assemble people with diverse viewpoints. Second, ensure that those viewpoints are heard and respected. That may not happen if those in charge are overbearing.
One way to overcome diffidence while brainstorming, for instance, is for everyone to write down their ideas but ensure they are anonymous. That way, opinions about thoughts are less closely tied to the seniority of the thinker and can be tested against each other with less fear or favour . Increasing the number and range of ideas on offer may be the secret of success. As Mr Syed writes, the willingness to share knowledge pays off in a world of complexity.
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