In an emergency, everyone is taught to call 911. But what if the help that's needed requires a different approach? drsanjaygupta rides along with HEART, a pilot program in North Carolina using mental health clinicians to assist in emergency situations.
In an emergency, everyone is taught to call 911, an alert for the fire department, emergency medical services or police to help. But what if the caller doesn’t need help because of a fire, accident or crime? As one recent caller to the 911 center in Durham, North Carolina, said: “I feel kind of dangerous to myself. Not anybody else. I would like to go to the hospital. I do not have any way of getting there.” Leigh Mazur was the one who picked up the call, but she isn’t a typical 911 responder.
In most states, the center found more people with mental illness are held in jails or prisons than in the largest psychiatric hospitals. “The concern about police being responders is that their involvement can cause serious harm,” explained Daniela Gilbert of the Vera Institute, a criminal justice reform advocacy group. “The tragic killings by police of people who are experiencing mental health crises are the worst-case scenario in that regard.
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