As chaos in the nation’s airports and airspace continues to wreak havoc during the busy summer season, many travelers are left wondering what their rights are during extreme flight delays and cancellations.
June 29, 2022, 6:53 PMAir travelers pause inside the International Terminal at Hartsfield-Jackson Atlanta International Airport in Atlanta, June 1, 2022.
The hang-up -- DOT has not defined what constitutes a “significant delay.” According to the agency, whether you are entitled to a refund depends on multiple factors, including the length of the delay, the length of the flight and “your particular circumstances.” Keyes also said to contact the party you booked your travel with, whether that be the airline itself or a third-party like a travel agency.
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