The head of IBM's Watson walks us through the exact model tech leaders can use to build excitement around any AI project
. But often, they can't do it alone and need counterparts within specific business units to help advance the strategy.
"You need somebody that has a seat at the table at the top that's saying it's important to the company," he told Business Insider. Organizations also "need somebody in those business units that owns this day-to-day, but is accountable back to the company strategy." Technology chiefs have to empower unit heads to "go figure out which use cases you want to target under the umbrella of the strategy and the standards that were set," he said.While investments in tech upgrades sometimes total in the, many projects still fail as a result of resistance within the workforce. That's why it's so imperative for executives to take steps to change the internal culture.
Another is to pair chief data officers or other tech leaders within business units with other AI advocates on the operational-side of the organization. In a manufacturing firm, for example, that could be the supply chain lead. At a financial services firm, it could be the retail banking manager. That champion can help push projects with coworkers who may not have the technical chops to build the product, but have a vested interest in the outcome — like reducing costs or driving profits.
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