I spent a day learning how to be a flight attendant for British Airways' first-class cabin. From afternoon tea to the turndown service, there's a lot to know.
British Airways' mock first-class cabin, and Insider's Pete Syme.British Airways spent five months developing a new training course for its first-class cabin crew.The passionate instructors had great stories about serving the airline's wealthiest passengers.
British Airways has spent five months developing a new training course for its first-class cabin crew, who look after the richest and most famous passengers.I got the chance to experience a condensed version of the new course. BA staff have to write a 1,000-word application for the four-day program, which teaches them how to serve food, provide a bed turndown service, and understand the nuances of wine.
It's based in the offices at the top of this parking lot next to Heathrow Airport, about an hour by Underground from central London. It was strange going to the airport without worrying about boarding times.The new crew uniforms designed by Ozwald Boateng – BA's first revamp for 20 years – were on display in the lobby too.The day began with a presentation. Tim Baxter said he wanted to be a flight attendant since the age of six, when he practiced serving Play-Doh food to family.
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