When riders come into my car, it’s as if the human behind the wheel disappears.
ride-hailing passengers may conjure autonomous vehicles to their doorsteps with a few taps in an app. Currently, the vehicles come equipped with drivers. Some passengers, however, seem to have moved beyond our technological limitations to a conceptual world where human drivers have fallen into desuetude. In these riders’ minds, we are already in an era of autonomous vehicles.
My experiences are those of a driver, but I think about how the rides must feel from the passenger’s perspective. Based on what some have told me, they feel uncomfortable during entirely silent rides. So I always start with a couple of generic conversation prompts. It’s pretty easy to tell when someone wants a quiet ride. But other people are looking for someone to talk to, and I’m happy to oblige.
“When we’re using these apps, our focus on doing the transaction is in carrying out the steps in the app as opposed to connecting with another person,” says Susan Schneider, director of theat Florida Atlantic University. “A person becomes just a step in an app. But it’s important to remember there is a person in that transaction, and not treat the person as just another algorithmic step.”
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