SCAM ALERT | A phone call was all it took to raise a red flag for one North Texas business owner who dodged being the victim of a scam.
If you’re contacted by someone claiming they're shutting off your utilities unless you pay now, don’t give out information or money.Oncor said another red flag is someone requesting payment on behalf of Oncor. It reminds consumers retail electric providers handle billing,. Oncor also said those impersonating the company may claim the phone number they are using is different than the number on a customer’s regular utility bill due to telework status.
To verify a disconnection notice, pull out your bill and call that number to reach your provider directly.Keep in mind that a real utility is not going to demand immediate payment by phone and they're not going to call you out of the blue.the Public Utility Commission of Texas, your retail electric provider must provide written notice.The rules are different for customers who already have a medical critical care or chronic condition designation with their retail electric provider.
The PUC says a customer can be protected from disconnection if the customer is honoring a payment plan or an assistance agency lets the provider know it has pledged to pay the bill. NBC 5 Responds is committed to researching your concerns and recovering your money. Our goal is to get you answers and, if possible, solutions and a resolution. Call us at 844-5RESPND or
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