Consumer champion Helen Dewdney explains how to get a refund or exchange unwanted Christmas presents if they are faulty or not suitable.
You may have qualms with some of the presents you receive this year. Whether an item doesn't fit, it's faulty, it's not your style or you simply don't want it, there are ways to receive a full refund or switch it for another. The most familiar method is returning with a receipt. However, it's not always easy to determine what your rights are when bringing back items to a store.
READ MORE: Meet the first baby girl to be born in Liverpool on Christmas Day READ MORE: Met Office issues 15-hour weather warning to people in UK this week Consumer champion Helen Dewdney, who runs website thecomplainingcow.co.uk, sets out how to save your seasonal cheer if the following things go wrong. You are sent a faulty item Under the Consumer Rights Act 2015 you are entitled to goods that are free from defects, of satisfactory quality, match the description and last for a reasonable length of time, Express reported. If in breach, you're entitled to a full refund up to 30 days from purchase. After that, your rights are reduced, although you should still be offered a repair or replacement instea
Refund Exchange Christmas Presents Faulty Items Consumer Rights
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