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received the lowest rating for overall satisfaction, coming in at 70.6% compared with the national average of 87.7%, while Castlemilk’s Craigdale Housing Association was close to the top spot with 98%.
Wellhouse Housing exceeded the 88.3% national average for reactive repairs, coming in at 99.8% but West of Scotland was lowest in the category with 62.6%. “We understand the corresponding influence on satisfaction levels, and we acknowledge the benchmark performance against our peers. The regulator’s most recent data covers a period where supply issues, a side effect of the coronavirus pandemic, meant housing associations struggled to carry out repairs. At the same time, non-essential work was stopped altogether due to legal restrictions around visiting the homes of other people.
Sanctuary Scotland, which failed to meet the average in four out of five criteria, had seen its property ownership skyrocket during the time the data was gathered, as it acquired homes from Thistle Housing.
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