As artificial intelligence becomes more prevalent in business, HR departments are at the forefront of capitalizing on its potential.
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"If used in the right way, [AI] should make the day more fulfilling. [HR teams can] really spend more time on the things that are essentially human, as opposed to things that can be very much augmented or done by AI," said Benjamin Sesser, CEO of BrightHire, an HR technology company. "AI is going to be a transformational technology in the future of work. It's really an important time right now for people to understand the change, so that they can be on the floor of both, crafting their organization's success by applying it, but also their personal success," Sesser said."HR departments have been very compliance focused.
In addition to participating in the recruitment process of new hires, AI can also help staffers find new positions within their company. Dennis says that employees can state the skills they have and ask the AI interface about other positions in the company that would fit them. More exciting, Dennis says, is that an AI assistant can help new employees choose the best company benefits plan to enroll in. For example, an employee might answer questions about, say, their financial goals, personal responsibilities, family situation, and long-range plans. With that data, AI could suggest the company plan that best suits their situation — just as a human HR benefits manager would.
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