The hospitality industry has turned to A.I. to deal with labor shortages.
June 7, 2022 at 8:00 a.m. EDTOn a typical workday at the Dream Hollywood hotel in California, Alfred waits by the front desk for marching orders. Wearing a white collar and black bow tie, Alfred springs into action when a guest requests shampoo or a phone charger, moving through the lobby to the elevator, riding up to a given floor and notifying the recipient of the delivery by phone.
“We consider them team members, and they really do help,” said Davis, who noted that the hotel has about half the staff it did before the pandemic. Alfred has been working at the hotel for nearly a year and a half. Geoffrey — named for the butler in “The Fresh Prince of Bel-Air” — has worked at the hotel for about six months. Both were made by Relay Robotics.
Now, amid the added staffing challenges, he said, “hotels at more levels, including four-star hotels, now recognize that the robots can be very useful.” The pandemic also saw anin robots for disinfecting spaces, which travelers might have seen in airports, train stations and cruise ships, as well. At Philadelphia International Airport, a robot developed by Piaggio Fast Forward can follow personnel to deliver food and some other items via a cargo bin. While it’s not autonomous and was implemented last year as a means to provide safe, contactless delivery, the machine eases some burden on workers, helping carry heavy or large orders.
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