A crush of travelers and a surge of flight cancellations sent overall customer satisfaction of airports across America into a tailspin this year, but SaltLakeCity fared better than most.
J.D. Power found overall satisfaction with U.S. airports dropped since last year as crowds nearly returned to pre-pandemic levels, inflation sent prices soaring and finding a parking spot became a drag. The drop in Salt Lake City’s satisfaction score tracked with the average drop in the large airport category.In a news release, Taylor said the combination of pent-up demand for flying, a nationwide labor shortage and rising prices has led to jammed airports and frustrated passengers.
“We’re still in the middle of a substantial amount of construction activity,” he said, “which means that things are not exactly normal at the airport.”in May, with the remainder of the concourse opening the following November. The next phase, he said, will reduce crowds and create more options for concessions.
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