Thousands of taxpayers furious as HMRC phone delays risk them facing fines over tax return deadline
The HMRC customer support service on Twitter has also been flooded with messages as workers try to submit their documents.
Another person said: "I cannot believe I finally connected to an advisor after 5 attempts over 48 hours and 4 calls that were automatically terminated after 75 minutes of hold to hear the advisor talking and gossiping to a colleague and unable to hear me repeatedly saying hello. Poor." Figures from 2022 showed HMRC has the lowest office occupancy rate of any Whitehall department, with the only exclusion being the Foreign Office.
HMRC told the Telegraph on Tuesday that it had found “no link” between service performance and working from home.More than 12 million taxpayers are expected to file a return for the 2021-22 tax year.
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