'If we hadn't found the CCTV footage, then our reputation would be a major concern and a big worry'
A Lancashire pub owner has been left 'disgusted' after a customer placed their own hair in their food to get a refund.
The shocking video shows the female customer whispering to a man, before she then pulls out a piece of her long, black hair and puts it on the half-empty plate. Tom says the customer then complained to a member of staff and 'caused at the scene' at the bar - which is why she was given a full refund for the meal.He said: "We reviewed the footage to see what had gone wrong, in case a member of staff didn't have their hair tied back or whatever, but then we found the clip.
Tom has co-owned the restaurant on Old Bank Lane for five and a half years but says he has never experienced anything like this before. He added that if he didn't find the CCTV footage, that his business' reputation would have 'been a big worry.'
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