Much of the country is still reeling from a nearly weeklong winter storm, leaving airline staffs stretched to the max and flight troubles still impacting thousands of travelers the day after Christmas.
Even if travelers weren't heading to directly affected cities, the winter storm threw a wrench in the entire system. Some passengers told NBC 5 they were told their flights were not staffed enough to take off, leading to the cancellations.
NBC 5 is waiting to hear back from SWA about the cause of such a high number of cancellations on Monday. Some travelers have also reported an issue with lost bags among airlines, including American Airlines. Wait times to call a customer service agent have reportedly lasted as long as five hours. Travel experts say reaching out to airlines via Twitter direct message might be one way to more easily get in touch with someone to help you change your flight.
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