Junk fees, false advertising, discriminatory pricing, all targets of a new crackdown by the Federal Trade Commission against bad actors in the auto sales industry. Our InvestigateTV team learns about proposed rules to eliminate these practices.
In the settlement with the FTC, Passport denied liability but agreed to pay $3.3 million, which will be used to refund customers. Passport also agreed to a change in business practicesthe company charged junk fees for unwanted “add-ons” to customers’ bills and also allegedly discriminated against “Black applicants” by charging them more for financing.
While we vehemently denied any wrongdoing, the Ed Napleton Dealership Group resolved disputed claims made by the Federal Trade Commission and the Illinois Attorney General’s office last April. We made this decision to avoid the disruption of an ongoing dispute with the government. As a result, we reluctantly determined that it was in our best long-term business interests to resolve these matters.
The Napleton family has been in business for over 90 years, selling and servicing millions of vehicles. We are proud of our trusted, time-tested reputation and relationship with our customers and are fully committed to transparency in all of our dealings.
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