New research suggests pretending to be happy at work can actually lead to worker burnout.
“Our entire literature is built on this idea that we want people to have positive emotions all the time,” Fadel Matta, an associate professor at the Terry College of Business and the lead study author, said in a. “That’s the overarching goal that’s put out there, but it ignores the state any one employee is in at any given time. Some employees start the day in a positive place, others come into work in a bad mood.
The researchers found that employees who forced themselves to feel better throughout the day were exhausted by the time it was over.Researchers surveyed 162 employees in various fields of work, during which the workers rated their moods five times a day for 10 days. Participants noted if they had helped on a project, been short with a colleague or had difficulty focusing on a task at hand.
When the results were in, the team discovered that when employees self-adjusted their mood to seem happier at work, they were more emotionally drained by the end of the work day. The mental exhaustion also meant they couldn’t handle more difficult tasks or peer interactions like they usually would.Getty Images
“At work, that means you’re more likely to be short with co-workers or peruse the internet rather than do your work,” said Emma Frank, an assistant professor of management at the University of New Hampshire. “Even if you’re feeling good and ending your day on a high note, you’re not going to be ready to perform your best.”
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