Facebook's largest content moderation provider in Africa announced it would be 'discontinuing' its work for Facebook, nearly a year after a TIME investigation found low pay, trauma and alleged union-busting at its Nairobi office
acebook’s largest content moderation provider in Africa announced Tuesday it would be “discontinuing” its work for the social media giant, nearly a year after a TIMEThe company, Sama, is currently the co-defendant, along with Meta, in a Kenyanbrought by former content moderator Daniel Motaung, who alleges both companies are guilty of multiple violations of the Kenyan constitution.
A Meta spokesperson confirmed the end of the contract in a statement. “We respect Sama’s decision to exit the content review services it provides to social media platforms. We’ll work with our partners during this transition to ensure there’s no impact on our ability to review content.” Crider said that Majorel, a Luxembourg-based outsourcing firm, would be taking over Sama’s contract with Meta, citing workers in touch with Foxglove. “Workers report to Foxglove that conditions at Majorel, a new outsourcer Meta is hiding behind, are even worse. There’s no proper mental health support and base pay looks to be about half of even Sama’s poor wages,” she said. A Meta spokesperson did not respond to a request to comment on whether Majorel would be Sama’s replacement.
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