Parcel giant Evri apologises for UK delivery delays
Ruby Dawes, from Blackpool, paid for Evri to deliver a Christmas food parcel to her daughter in Belfast in November, but the package still hasn't arrived.
"Every year up to now we always sent it with Hermes [now Evri] and it's been great... but [after] this year I will never use them again, never." A spokesperson for Evri said the company continued to be impacted by the backlog caused by the industrial action, as well as staff shortages and bad weather conditions.
"Despite incredible efforts from all of our people, our service has not been as good as we would have liked, and we are committed to redoubling our efforts this year," a statement said.Danni Hewson, an analyst at AJ Bell, told the BBC that Evri had been a "besieged" by the sheer volume of deliveries it had taken on.
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