Airline Emirates rejects airport's demand to cancel flights amid summer holiday chaos
An airline has rejected an order from a London airport to cancel flights to comply with a cap on passenger numbers as the aviation sector struggles to cope with increased travel demand. Emirates accused Heathrow Airport of showing “blatant disregard for consumers” by attempting to force it to “deny seats to tens of thousands of travellers” through the cap.
Emirates, which operates six daily return flights between the airport and Dubai, accused the London airport of plucking the figure of the capacity cuts “out of thin air.” In a statement, it said: “Their communications not only dictated the specific flights on which we should throw out paying passengers, but also threatened legal action for non-compliance.
The statement claimed the airline was publicly vocal about signals of a strong rebound in travel demand, accusing Heathrow’s management team of being “cavalier” about its customers. It said: “We planned ahead to get to a state of readiness to serve customers and travel demand, including rehiring and training 1,000 A380 pilots in the past year.
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