Rackspace Technology, one of the largest cloud and email hosting providers in the U.S., said Tuesday a ransomware attack is to blame for a massive outage that's kept some customers out of their email inboxes since Friday.
Rackspace spokesperson Natalie Silva declined to say how many customers have been affected.the attack "may result in a loss of revenue" for its $30 million Hosted Exchange business, as well as other "incremental costs.": Rackspace said Tuesday it has hired a "leading cyber defense firm" to investigate the attack, but the company is "unable to provide a timeline for restoration.
Rackspace has isolated the affected servers and is recommending that affected customers transfer their email servers to a Microsoft 365 cloud-based account, which "can be challenging," the company said. Stephanie Atkinson, CEO of Compass Intelligence and a 17-year Rackspace customer, told Axios she still doesn't know if her emails, contact lists or calendar are safe from hackers' reach. She chose to leave Rackspace for GoDaddy earlier this week.
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