Even though it's been a week, one pet owner still has not gotten a response back. Upon visiting the now-shuttered clinic, a row of file cabinets in alphabetical order with possible patient records could be seen through the front door.
MONTCLAIR, Calif. -- Frustration is mounting for pet owners in the East Bay after the sudden closure of the Montclair Veterinary Hospital. Now, some customers say requests for their pets' medical records have gone unanswered.
Sadie Black, the owner of 7-year-old Chihuahua mix Darla says it takes time for her to warm up to strangers. "She's a really nervous girl so consistency is really important to us." So having the consistency of having a regular healthcare provider suddenly interrupted was an unpleasant surprise.A letter, posted on the clinic's front door was supposedly sent to patients' families, alerting them of the permanent closure and recommending other partner hospitals in the Bay Area.
Even though it's been a week, Freida's owner still has not gotten a response back. Upon visiting the now-shuttered clinic, a row of file cabinets in alphabetical order with possible patient records could be seen through the front door. ABC7 News reached out to both the hospital itself and Thrive Pet Health Care which allegedly purchased the Montclair Veterinary Hospital. We did not hear back via phone or email."She's got a couple of teeth that need to be extracted," says Sadie.Shortly after this story aired, Freida's owner received her medical records. Thrive Pet Health Care also stated in the email that it's working to answer every request the Montclair Veterinary Hospital receives.
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