Driver FUMING after being hit with £580 bill for dropping off relative at Manchester Airport
A driver was hit with a £580 bill after parking at Manchester Airport for just 20 minutes. The woman was mistakenly charged the huge amount after dropping off a relative at Terminal One earlier this month, she said.Read more: Manchester Airport IT problems causing 'gridlock' as passengers waiting 'hours' at check-in
A fortnight later the 32-year-old, from Cheshire, who asked not to be named, said she was still waiting to be refunded. She added: "It's really frustrating and annoying. They have acknowledged the mistake and apologised but say they can't find the transaction to refund me. "Luckily, while it's a lot of money, I've been able to get by using savings, but for a lot of people, especially at this time, it would be catastrophic."
An email sent by the airport suggests the error might have been caused by the parking system not having a record of the driver leaving the car park following a earlier visit on December 23, meaning she was charged for 10 days parking.However, they issued guidance, stating that following an investigation they have now apologised to the customer, issued a refund and will review their systems to prevent a recurrence of the problem.
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