Higher prices for food, hotels and line-skipping privileges draw complaints, but crowds are returning to Disney parks in droves.
Andrea Sylvester, 37, went to Disneyland last month with her family of four and spent about $1,100 for tickets, the line-skipping privilege, food and merchandise. She said the system was hard to use and kept her on her phone constantly — so much that she needed to charge her phone throughout the day.Sylvester grew up in Florida and went to Disney every other year. She wanted the same experience for her children, 14 and 9. But the logistics specialist from Fort Worth said that won’t be the case.
“Disney gave away FastPass for more than 20 years,” Testa said. “Now it’s individual Lightning Lane and Genie Plus, which is not only a complicated system, but two separate charges for what used to be free.”— Marie Shumate According to Disney, the service was designed based on guest feedback. A free version creates itineraries and makes suggestions, while the upgrade lets users select an arrival window to skip the regular line. The company’s survey results show those who use the paid version have a better experience than those who don’t.
Marie Shumate, 47, of Rural Hall, N.C., started planning her January trip a year ago with free FastPasses in mind. Then the new system rolled out, and despite watching several vlogs, she had trouble figuring it out., and loved it. But they were less enthralled by the rest of the visit. Shumate, who works in transactions at a scrap yard, said she had to stay glued to her phone the whole time to keep track of information on the Disney app.
“The magic’s gone; it’s not fun anymore,” she said. “Then with all the price hikes and the money stuff, it’s just like I don’t even want to go back.”
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