A diner was shocked to find a cockroach in the food at Imperial Treasure Steamboat Restaurant in Ion Orchard on Sept 8. Read more at stomp.straitstimes.com
A diner was shocked to find a cockroach in the food at Imperial Treasure Steamboat Restaurant in Ion Orchard on Sept 8."The experience was not only unsatisfactory but also raised significant concerns about food safety and customer service at this establishment."
"My efforts to address this issue with the restaurant staff were met with a lack of professionalism and a dismissive attitude. They failed to acknowledge the gravity of the situation and provided no viable solution to rectify it. "Upon being informed of the Sept 8 incident, our duty manager immediately attended to the customer and apologised to her. The outlet waived the entire bill voluntarily.
"However, the customer did not accept the goodwill gestures but demanded compensation 'in cash', failing which she said she would report the incident and post the matter on various social media platforms.
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