Blue badge holder Cliff Lowe says the automated system would not obey his instructions.
By Jennifer McKiernanA man has criticised Derby City Council's new automated phone lines for being too difficult for older people to use.
He said he tried to call the council about his replacement blue badge after he had waited four months for it to arrive. "I've been up against the wall totally for weeks and weeks because it kept throwing me out at a certain stage and told me to try again, with no more details of how to try again," she said.The council's own monitoring shows 9,384 calls came were picked up by the automated system, but 1,534 were abandoned by the caller.
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