Denver International Airport will conduct “after-action reviews” with Southwest Airlines — which is still struggling with major cancellations — and other big carriers as the aviation system recovers from last week’s sub-zero winter storm and its aftermath.
“Though airline accountability is imperative for this latest event, we want to determine why flight disruptions and delays happened and how we can improve the overall operations here at DEN going forward for the good of our flying passengers,” airport CEO Phil Washington said in a news release.“We have asked the Denver Police Department to increase security around the baggage claim area until passengers can be reunited with their bags,” Washington said.
And he said airport employees were “continuing to provide blankets, diapers and other amenities for stranded passengers” while they wait for rebooked flights. Washington compared the coming after-action reviews to others he has relied on during his careers in the military and the transportation sector, including leading transit agencies. The airport’s news release says those reviews will examine the disruptions that happened and the reasons why, while looking for lessons to apply in the next big storm.
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