Post-pandemic, DIA’s survey results are worse off relative to other large airports.
and other travel hassles have pushed Denver International Airport’s passenger satisfaction rating to its lowest level in seven years, according to annual airport rankings released Wednesday.the 2022 North America Airport Satisfaction Study
“The combination of pent-up demand for air travel, the nationwide labor shortage and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023,” said Michael Taylor, J.D. Power’s travel intelligence lead, in a news release.
Last year, DIA dropped down to 13th — perhaps not a surprise, since the major domestic connecting hub’s pandemic recovery outpaced most major airports; its passenger traffic rankedlast year. The return of crowds challenged travelers’ patience — especially as DIA’s ongoing terminal renovation has squeezed security-screening capacity and forced passengers to navigate construction detours.
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