DBS Bank and Citibank are progressively restoring their banking services, after scores of their customers could not use their online and mobile services on Saturday (Oct 14) afternoon. DBS customers were also reportedly unable to use their cards for physical transactions.
DBS has apologised for the inconvenience caused.DBS Bank and Citibank are progressively restoring their banking services, after scores of their customers could not use their online and mobile services on Saturday afternoon.The Downdetector website, which tracks service disruptions, had 3,800 people reporting issues with DBS' services at 4.08pm, and 279 complaints about Citibank's services at 4.42pm.
DBS announced in November 2017 that it was partnering US data centre operator Equinix to plug one of the bank's data centres in Singapore into the cloud. A Monetary Authority of Singapore spokesperson said it was informed by both banks on Saturday afternoon that their customers had difficulties accessing banking or payment services. "Preliminary investigations indicate that the service disruptions were caused by an issue at a common data centre that is used by the banks."
All its branches had been reactivated to assist its customers, except those at Tampines Central, Tampines One and White Sands.Earlier, DBS acknowledged on Facebook that its customers were unable to access its banking services and apologised for the inconvenience caused.Citi said in a 6.58pm Facebook post that its mobile app and Internet banking services were down.
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DBS, Citi restoring banking services following disruptions on Saturday; DBS ATMs all upDBS Bank and Citibank are progressively restoring their banking services, after scores of their customers could not use their online and mobile services on Saturday afternoon. DBS customers were also reportedly unable to use their cards for physical...
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DBS and Citi digital banking services down; ATMs affectedDBS reopened branches and says it expects to "progressively restore services" from 7pm on Saturday.
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DBS and Citi digital banking services down; ATMs affectedSINGAPORE — DBS Bank's online banking and payment services were down on Saturday (Oct 14), with customers also reporting issues with withdrawing cash from automated teller machines (ATMs).
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DBS digital banking services down; ATMs affectedSINGAPORE — DBS Bank's online banking and payment services were down on Saturday (Oct 14), with customers also reporting issues with withdrawing cash from automated teller machines (ATMs).
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DBS digital banking services down; ATMs affectedSINGAPORE: DBS online banking and payment services were down on Saturday (Oct 14), with customers also reporting issues with withdrawing cash from ATMs. Attempts to log in to DBS' digital banking services at about 3.40pm came back with an error message: "We are experiencing heavy traffic to our services.
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DBS digital banking services down; ATMs affectedSINGAPORE: DBS online banking and payment services were down on Saturday (Oct 14), with error messages shown on ATMs. Attempts to log in to DBS' digital banking services at about 3.40pm came back with an error message: "We are experiencing heavy traffic to our services. You will be redirected shortly.
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