DART CEO Nadine Lee defended her decisions during two February winter storms. But council members said the agency has to find a way to provide better service in the future.
The new CEO of DART faced the Dallas City Council in response to concerns about an unprecedented shutdown of rail and bus service.
"To me, you did not prepare for the ice," he said. "I did get many calls from companies that their employees could not get to work." It was not until two days into the storm on a Friday morning that DART announced bus service would stop at noon and resume Sunday at noon. Councilwoman Cara Mendelsohn challenged that decision, noting that temperatures rose above freezing Friday afternoon and allowed ice to thaw before another hard freeze that night.
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