Air traveler satisfaction with North American airports dropped in 2022, according to a study released Wednesday by consumer research firm J.D. Power.
According to the study, the mega airport with the highest traveler satisfaction in 2022 was the Minneapolis-Saint Paul International Airport with a score of 800. J.D. Power defined mega airports as those that see 33 million or more passengers annually. International Airport, Detroit Metropolitan Wayne County Airport, and John F. Kennedy International Airport also got high rankings among mega airports.
Tampa Bay International Airport got ranked highest — 846 points — for large airports, which J.D. Power said get between 10 and 32.9 million passengers each year. Behind it were John Wayne Airport Orange County and Dallas Love Field, according to the study. Flight attendants hand out refreshments to a packed Delta Airlines flight traveling from Ronald Regan National Airport to MinneapolisSaint Paul International Airport on Friday, May 21, 2021.
For medium airports, the Indianapolis International Airport got the highest rating followed by Pittsburgh International Airport in second and Jacksonville International Airport and Southwest Florida International Airport tied for third, the study found.CLICK HERE TO READ MORE ON FOX BUSINESS The study consisted of over 26,500 surveys of U.S. or Canadian residents that traveled through a minimum of one airport in either country in the prior 30 days. It was "fielded from August 2021 through July 2022," J.D. Power said in a press release.
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