'Sometimes they say we owe them and sometimes they say they owe us'
A couple living in a one-bedroom house were left flabbergasted after British Gas slapped them with a bill for an eye-watering £57,000.
The couple say they were scared to turn on anything electric in their home in Devizes, Wiltshire for weeks. But now after being approaches for comment, British Gas confirmed the bill was a mistake. Katie, a retired cleaner and youth worker, and Richard, a machine operative on a building site, have rented their home from a housing association for 24 years. Central heating with a gas boiler was installed to replace their storage heaters three-and-a-half years ago.
They have priority status with the energy provider because of Katie's health. She said: "It's impossible to speak to someone. They're just hiding behind their screens. If we do get through they ask us to email and they say it will be sorted but it isn't. We've made six or seven official complaints.
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